Frequently Asked Questions
Everything you need to know about shopping sustainably for your home.
What makes your products eco-friendly?
We prioritize home goods made from renewable, recycled, or biodegradable materials. All our products are sourced from suppliers who adhere to ethical manufacturing standards and minimize carbon footprints.
Does New Eco Products offer plastic-free shipping?
Yes, 100% of our packaging is plastic-free. We use recycled cardboard boxes, water-activated paper tape, and compostable fillers to ensure your order arrives safely without harming the planet.
What is your return policy for home goods?
We offer a 30-day return window for unused items in their original packaging. If a product doesn't meet your expectations, contact our support team to initiate a return or exchange.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. We also offer carbon-neutral shipping options at checkout to further offset the environmental impact of your delivery.
Are your cleaning products safe for pets and children?
Absolutely. Our cleaning and home care lines are formulated with non-toxic, plant-based ingredients that are free from harsh chemicals, making them safe for every member of your household.
Do you offer wholesale opportunities for interior designers?
Yes, we have a dedicated program for professionals in the home industry. Please reach out via our contact page with your business credentials to learn more about our trade discounts.